目標：職場で自信を持って円滑にコミュニケーションを取る
対象シーン：自己紹介、サービス紹介、業務連絡、スモールトークなど
目標：会議やプレゼン、議論の場で、自信を持って効果的にコミュニケーションをとる
対象シーン：会議での対応、プロジェクト発表、データ報告、意見交換など
目標：職場の課題や交渉において、プロとして明確な解決策を導き出す
対象シーン：課題の報告・分析、条件交渉、代替案の提示、対人トラブルの解消など
目標：戦略的な対話を通じて自ら主導権を握り、ビジネスの成果を導き出す
対象シーン：ビジョン共有、トラブルへの対応、複雑な概念の解説、プロジェクトの主導と進捗管理など
GOAL : To build the essential communication skills for confident and effective daily workplace interactions.
THEME : Daily Workplace Interaction
| Week | THEME | ＃ | LESSON TITLE | CAN-DO |
|---|---|---|---|---|
| 1 | Introducing Yourself and Your Company | lesson-1.1 | Presenting Professionally in Business | I can introduce myself clearly and appropriately in a business setting. |
| lesson-1.2 | Understanding the Company and Industry | I can describe my company and its activities. | ||
| lesson-1.3 | Highlighting Product Features and Benefits | I can describe the features and benefits of a product or service. | ||
| lesson-1.4 | Showcasing Professional Skills Confidently | I can confidently describe my own skills. | ||
| 2 | Working on a Task | lesson-2.1 | Describing Task Details | I can describe the details of a task. |
| lesson-2.2 | Requesting Task Clarification | I can ask for clarification on a task. | ||
| lesson-2.3 | Giving Concise Task Status Updates | I can give a clear and concise status update on a task. | ||
| lesson-2.4 | Making Professional Apologies for Errors | I can make a professional apology for an error. | ||
| 3 | Engaging in Everyday Conversations | lesson-3.1 | Starting and Maintaining Business Small Talk | I can start and maintain basic small talk in a business setting. |
| lesson-3.2 | Making Polite Professional Requests | I can make polite requests in a professional context. | ||
| lesson-3.3 | Responding to Professional Requests | I can respond to requests in a professional context. | ||
| lesson-3.4 | Delivering Good and Bad News | I can deliver good news and bad news. | ||
| 4 | Review | lesson-4.1 | Engaging with Clients: Introducing Yourself, Making Small Talk, and Describing Products/Services | I can introduce myself and my company to a client, engage in small talk, and clearly describe a product or service. |
| lesson-4.2 | Developing Your Career: Discussing Skills, Goals, and Needs | I can professionally discuss my skills and career goals, asking for clarification and making requests related to my development. | ||
| lesson-4.3 | Collaborating with Colleagues: Describing Tasks, Giving Updates, and Solving Problems | I can clearly describe task details, deliver updates, and make polite requests to solve a problem with a colleague. | ||
| lesson-4.4 | Communicating for Projects: Giving Updates, Resolving Issues, and Delivering News | I can provide a clear and concise status update on a project, professionally handle minor issues, and deliver both good and bad news. |
GOAL : To build the essential communication skills for confident and effective participation in meetings, presentations, and workplace discussions.
THEME : Meetings, Presentations and Discussions
| Week | THEME | ＃ | LESSON TITLE | CAN-DO |
|---|---|---|---|---|
| 5 | Engaging in Meetings | lesson-5.1 | Proposing and Scheduling Meetings | I can propose and schedule a meeting. |
| lesson-5.2 | Starting and Ending Meetings | I can start and end a meeting effectively. | ||
| lesson-5.3 | Contributing Ideas in Meetings | I can contribute ideas and suggestions during a meeting. | ||
| lesson-5.4 | Handling Meeting Interruptions | I can politely handle interruptions in a meeting. | ||
| 6 | Managing Presentations | lesson-6.1 | Arguing Logically with Reasons and Examples | I can explain my main point logically. |
| lesson-6.2 | Structuring Simple Presentations | I can perform a simple presentation. | ||
| lesson-6.3 | Describing Qualitative Information | I can describe and interpret qualitative information. | ||
| lesson-6.4 | Presenting Quantitative Information Clearly | I can describe and interpret quantitative information. | ||
| 7 | Handling Discussions | lesson-7.1 | Giving Appropriately Phrased Suggestions | I can give suggestions with supporting details. |
| lesson-7.2 | Stating and Supporting Opinions | I can state my opinion clearly and support it with a simple reason or a relevant example. | ||
| lesson-7.3 | Giving Constructive Feedback | I can give constructive feedback with supporting details. | ||
| lesson-7.4 | Agreeing or Disagreeing with Opinions | I can agree or disagree with a person's opinion. | ||
| 8 | Review | lesson-8.1 | Delivering Persuasive Presentations: Structure, Evidence, and Suggestions | I can deliver a logical presentation, explaining my points clearly with supporting evidence and offering suggestions. |
| lesson-8.2 | Giving Comprehensive Project Updates: Using Qualitative and Quantitative Reporting | I can describe and interpret qualitative and quantitative information. | ||
| lesson-8.3 | Mastering Feedback Sessions: Giving Feedback and Suggesting Solutions | I can clearly provide constructive feedback, expressing my ideas, and offering suggestions supported by relevant details or reasons. | ||
| lesson-8.4 | Leading Collaborative Meetings: Idea Generation and Interruption Handling | I can effectively lead a meeting, suggesting ideas, and professionally handling interruptions. |
GOAL : To develop the essential communication skills for addressing problems, negotiating solutions, and managing workplace challenges with clarity and professionalism.
THEME : Problems, Negotiations and Solutions
| Week | THEME | ＃ | LESSON TITLE | CAN-DO |
|---|---|---|---|---|
| 9 | Solving Problems | lesson-9.1 | Describing Business Problems Objectively | I can clearly and objectively describe a business problem. |
| lesson-9.2 | Explaining Advantages and Disadvantages | I can discuss the advantages and disadvantages of different solutions. | ||
| lesson-9.3 | Proposing and Justifying Solutions | I can suggest a solution to a problem and explain why it would work. | ||
| lesson-9.4 | Questioning Proposed Solutions | I can ask questions to provide insight about a proposed solution. | ||
| 10 | Handling Negotiations | lesson-10.1 | Presenting Initial Negotiation Proposals | I can present an initial proposal for a negotiation. |
| lesson-10.2 | Questioning Counterpart Positions | I can make a counter-proposal in a negotiation. | ||
| lesson-10.3 | Disagreeing Politely and Offering Alternatives | I can politely disagree with a proposal in a negotiation. | ||
| lesson-10.4 | Summarizing Negotiation Points | I can summarize agreements and close a negotiation. | ||
| 11 | Handling Workplace Conflicts | lesson-11.1 | Describing a Workplace Conflict Clearly | I can clearly and concisely describe a workplace conflict. |
| lesson-11.2 | Proposing Solutions to a Conflict | I can manage a team conflict by listening to a complaint and proposing effective solutions. | ||
| lesson-11.3 | Giving Constructive Criticism | I can deliver constructive criticism professionally. | ||
| lesson-11.4 | Receiving Constructive Criticism | I can respond to constructive criticism professionally. | ||
| 12 | Review | lesson-12.1 | Solving Business Problems: From Analysis to Action | I can effectively identify a business problem, present various solutions, and propose a well-reasoned course of action. |
| lesson-12.2 | Handling Negotiations Effectively | I can conduct a business negotiation, from presenting an initial proposal and managing counter-offers to summarizing terms and finalizing the agreement. | ||
| lesson-12.3 | Managing Workplace Conflicts Professionally | I can professionally describe workplace conflicts, offer solutions, and handle constructive criticism. | ||
| lesson-12.4 | Giving Feedback and Proposing Solutions | I can deliver constructive criticism professionally and propose solutions for improvement. |
GOAL : To master strategic communication by leading initiatives and influencing outcomes in complex business situations.
THEME : Advanced Workplace Interaction
| Week | THEME | ＃ | LESSON TITLE | CAN-DO |
|---|---|---|---|---|
| 13 | Creative and Persuasive Communication | lesson-13.1 | Delivering a Compelling Pitch | I can deliver a short, compelling pitch focusing on the problem, solution, and value proposition. |
| lesson-13.2 | Using Storytelling to Engage an Audience | I can use storytelling techniques to make an engaging and impactful presentation. | ||
| lesson-13.3 | Delivering a Kick Off Speech | I can deliver a kickoff speech that inspires the team and clearly outlines the team's direction. | ||
| lesson-13.4 | Explaining Complex Concepts Simply | I can explain a complex concept using analogies and simple language. | ||
| 14 | Handling Difficult Conversations | lesson-14.1 | Delivering Bad News with Empathy | I can deliver bad news to a client, practicing empathy and providing a clear path forward. |
| lesson-14.2 | Making a Formal Apology | I can give a formal apology for a significant mistake, taking full responsibility and outlining specific corrective actions. | ||
| lesson-14.3 | Handling Client Complaints Professionally | I can professionally and calmly handle an unforeseen client complaint, focusing on gathering information, de-escalation and finding a solution. | ||
| lesson-14.4 | Giving Constructive Criticism on Sensitive Issues | I can provide constructive criticism about a sensitive issue, maintaining a professional and respectful tone. | ||
| 15 | Project Management Communication | lesson-15.1 | Leading a Project Initiation Meeting | I can lead a project initiation meeting by clearly defining its scope and presenting the plan, timeline, and key deliverables. |
| lesson-15.2 | Leading a Project Status Update Meeting | I can deliver a comprehensive status update on a project, including progress, challenges, and next steps. | ||
| lesson-15.3 | Communicating Changes to a Project Plan | I can communicate a change in the project, explaining the reasons and its impact. | ||
| lesson-15.4 | Facilitating a Project Closure Meeting | I can deliver a project closure meeting, summarizing achievements and explaining what went well and what could be improved for future projects. | ||
| 16 | Review | lesson-16.1 | Pitching and Simplifying Complex Ideas | I can deliver a compelling and memorable pitch, simplifying complex concepts to engage a non-technical audience. |
| lesson-16.2 | Managing Difficult Conversations Professionally | I can deliver bad news and formal apologies by showing empathy, taking full responsibility, and outlining clear corrective actions. | ||
| lesson-16.3 | Managing End-to-End Project Communication | I can deliver a comprehensive status update on a project, explaining the progress, challenges, changes and next steps. | ||
| lesson-16.4 | Closing a Project and Gathering Lessons Learned | I can effectively close out a project by summarizing achievements, using storytelling to share key experiences and insights from the project, and explaining lessons learned. |